Policies & Services of Optimized Wellness Center


What is the cancellation policy at Optimized Wellness Center?

At Optimized Wellness Center, we respect your time, and we trust that you respect ours. As a cash-based practice with longer appointment times and limited appointment slots, we have to be very strict with the cancellation policy.

If you wish to reschedule or cancel your appointment, please contact the office directly by calling us at (510) 497-4424. Should the need arise, we require notice a minimum of at least two (2) business days in advance to cancel or reschedule your appointment, which allows us time to fill the opening. We will do our best to accomodate you and reschedule in a timely manner. Notification of cancellation in less than two (2) business days will result in a charge for the full appointment fee. Canceling a Monday appointment must be done during business hours on the Thursday prior to the scheduled appointment.

New patient visits are considerably longer and therefore require more work and time to reschedule. We require a minimum of five (5) business days notice for new patients when canceling or rescheduling appointments. If we do not receive a minimum of 5 business days notice, you will incur a credit card charge of 100% of the scheduled office visit cost.

Please understand that this policy is in place as a means of respecting the time and efforts of your doctor and their office staff, as well as other patients who could have received care during that time.

Can I get a refund?

Optimized Wellness Center strives to offer you the best possible care and services. We will do all that we can to accommodate you. We understand that sometimes unforeseen things happen, people move, etc. OWC is a fee for service practice, there is no guarantee and furthermore we do not offer any refunds on any services, products, labs, therapies or solutions rendered. After receiving a signed discontinuation of care notice we will work with you to audit the account and remit any unused, prepaid funds in a timely fashion.


Does Optimized Wellness Center offer primary care services?

At Optimized Wellness Center we can handle a majority of your primary care needs. It took a team to come into this earth; many of us played on teams growing up, and healthcare should also be a team effort. We regularly act as an advocate and central hub for our practice member’s health care needs. With that being said, we do require you to maintain a relationship with a primary care provider for routine wellness screenings such as colonoscopies, pap smears, prostate exams, etc..

As a Functional Medicine clinic, our office hours and staffing does not allow the same availability and access to care that you can receive at your primary care clinic which would be necessary during situations that are urgent or emergent; in which case dial 911.

Does Functional Medicine replace Conventional Medicine?

Functional Medicine is a blend of both conventional lab analysis and complementary healthcare and is meant to coexist with conventional treatment plans. Dr. Tim is Board Certified Doctor of Chiropractic with post graduate training in Functional Medicine, Postural Neurology, Extremities Expert, etc. which provides the best of many worlds. Click here to meet the staff.

Does Optimized Wellness Center provide consults for children?

Dr. Tim is a Board Certified Doctor of Chiropractic trained to assess and treat individuals of all ages. At Optimized Wellness Center we provide Functional Medicine consultations and chiropractic care for children 4 years of age and older. As with adults, we do not serve as a primary care practice and children are still required to maintain routine well checks with a pediatrician.

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